We want your shopping experience at TDK Electrical Shop to be as smooth and satisfactory as possible. If, for any reason, you are not entirely happy with your purchase, we’ve got you covered. Please read our Returns Policy carefully to understand how we handle returns and exchanges.
1. Returns Eligibility
- Returns Window: We kindly request that you report any returns within 24 hours of receiving your package. This ensures prompt resolution of any issues.
- Original Condition: To be eligible for a return, the item(s) must be in their original condition, unused, and in the same packaging as when you received them. This includes all original tags, labels, and accessories.
2. Returns Due to Customer Error
In cases where returns are initiated due to customer error (e.g., incorrect size, color, or product ordered), the following conditions apply:
- A 10% restocking fee may be applied to cover handling and restocking costs.
3. Returns Process
To initiate a return, please follow these steps:
- Step 1: Contact our Customer Support Team within 24 hours of receiving your package. You can reach us at the following contact details:
- Step 2: Provide us with your order number, a clear reason for the return, and any relevant photographs if the item arrived damaged or defective.
- Step 3: Our Customer Support Team will guide you through the return process, including providing you with a return authorization number and instructions on how to return the item(s).
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or item arrived damaged).
- We recommend using a trackable shipping method to ensure the safe return of your item(s). We cannot be held responsible for items lost or damaged in transit during the return process.
5. Refunds or Exchanges
- Once we receive and inspect the returned item(s) to ensure they meet our return eligibility criteria, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be subject to product availability. If the desired item is unavailable, we will issue a refund instead.
6. Return Exceptions
Please note that the following items are generally not eligible for returns:
- Items that have been used or are not in their original condition.
- Customized or personalized items, unless they are defective or damaged upon arrival.
7. Contact Us
If you have any questions or require further assistance regarding our Returns Policy, please don’t hesitate to reach out to our Customer Support Team using the contact details provided above.
At TDK Electrical Shop, we value your satisfaction and are committed to providing you with top-quality products and services. Thank you for choosing us as your electrical solutions provider, and we look forward to assisting you with any returns or exchanges you may require.